Terms and conditions

The museum is only obliged to provide the guide service on the basis of a confirmed booking.

The client is required to inform the museum of their wish to cancel their booking for the service (by the previous working day at the latest) by phoning +372 736 3050 or e-mailing teeninduskeskus@erm.ee. Cancellation on the day gives the museum the right to charge the client 50% of the fee for the guide service.

If the client fails to inform the museum of their wish to cancel their room booking, the museum has the right to charge the client 50% of the price according to the valid price list if there is less than two weeks until the date of use in the case of auditoriums or if there is less than one month until the date of use in the case of all other rooms.

In the case of group bookings that include catering, the same menu must be selected for the entire group. Please book this at least five days before your arrival. An invoice for pre-booked food will be drawn up on the basis of the details submitted 48 hours prior to your visit. Bookings should be confirmed with the museum’s Catering Department by e-mailing toitlustus@erm.ee.