Terms of Purchase
1. Online Shop
2. General Provisions
3. Products and Purchasing
4. Prices
5. Terms and Time of Delivery
6. Withdrawal from Agreement
7. Right of Return
8. Complaints
9. Personal Data
10. Liability
11. Disagreements
12. Terms of Use
13. Privacy of Card Payments in the Online Shop
14. Payment Methods
Estonian National Museum, registry code 70005536, address Muuseumi tee 2, 60532 Tartu (hereinafter: Service Provider) and the client who places an order in the museum’s online shop and identifies themselves by entering their personal data in the order (hereinafter: Service User) have entered into this Online Shop User Agreement (hereinafter: User Agreement).
1. ONLINE SHOP
1.1 The online shop of the Estonian National Museum (hereinafter: Online Shop) is an online shop created by the Service Provider, through which products are sold to the Service User.
1.2 If you have questions, please contact: Kaisa Lomp, kaisa.lomp@erm.ee
2. GENERAL PROVISIONS
2.1 The relations between the Parties are governed by the Law of Obligations Act, other laws and legal acts of the Republic of Estonia and the terms and conditions agreed on in the Online Shop User Agreement.
2.2 The Service Provider may at any time modify the Online Shop service being provided.
2.3 The Service Provider may unilaterally amend the terms and conditions of the User Agreement without any obligation to notify the Service User by e-mail in writing.
3. PRODUCTS AND PURCHASING
3.1 The products displayed in the Online Shop are usually available in stock. The availability of the products displayed in the Online Shop may change due to any technical issues in the stock or Online Shop programs.
3.2 If a product is out of stock and the order cannot be fulfilled, an employee of the Online Shop contacts the user and offers a new delivery time, an equivalent replacement product of the same price and quality or the reimbursement of the amount paid. Money is reimbursed to the Service User without delay, no later than within 30 days of placing the order.
3.3 The displayed product images are illustrative and may differ from the actual product. The product descriptions need not be exhaustive and may contain unintentional errors.
3.4 The products available in the Online Shop are sold to natural and legal persons.
3.5 The Service User confirms that they are at least 15 years old.
3.6 The Service User selects the products they want to buy and agrees to enter the data required for the fulfilment of the order (surname, first name, telephone, e-mail, delivery address, zip code) and pay for the products using the online bank link or on the basis of a prepayment invoice.
3.7 When placing an order, the Service User agrees to submit the correct data, which are necessary for the fulfilment of the order. The Service Provider is not liable for the failure to fulfil an order or the consequences of such a failure if the failure is due to the provision of incorrect information by the Service User.
3.8 A sale is finalised when the Service User has placed an order through the Online Shop web page and paid for the order.
4. PRICES
4.1 All prices in the Online Shop are in euros; VAT is not added.
4.2 The Service Provider may change the prices displayed in the Online Shop at any time. If prices in the Online Shop are changed after the Service User has placed an order and paid for it, the Service Provider agrees to deliver the ordered products to the User at the prices that were in force at the time of placing the order. The Service User is not entitled to compensation for price differences.
5. TERMS AND TIME OF DELIVERY
5.1 The Service User may choose between various delivery methods and the price of delivery depends on the weight of the products.
5.1.1 The Service Provider offers the following delivery methods: 1) unregistered letter, 2) Omniva parcel locker, 3) international 4) delivery to a post office, 5) courier
5.1.2 The Service User can also choose to collect the goods at Muuseumi tee 2, Tartu.
5.2 If the Service User has chosen one of the delivery methods listed in clause 5.1.1, the goods will be delivered within 7 business days.
5.3 If the Service User has chosen to collect the goods themselves, the Service User will be informed by telephone or e-mail when the ordered goods are ready for collection. This information is sent to the Service User within five business days of the receipt of the money in the bank account of the Service Provider.
5.4 Ordered goods are handed over only to the Service User specified in the order upon presentation of an identity document. Goods can be handed over to third parties only by agreement with the Service User.
6. WITHDRAWAL FROM AGREEMENT
6.1 If the Service User wants to withdraw from the agreement after placing an order, before the Service Provider has performed the agreement, the Service User agrees to notify the Service Provider thereof in writing at the earliest opportunity. Such written notice is to be sent by e-mail to kaisa.lomp@erm.ee. The email must contain the number of the order being withdrawn from and the contact details of the Service User (first name, surname, date of order, telephone).
6.2 If the withdrawal request reaches the Service Provider after the Service Provider has performed the agreement, withdrawal will take place according to the Right of Return chapter of the Online Shop User Agreement.
6.3 The Service Provider reimburses the paid amount to the Service User without delay, no later than 30 days after receiving the withdrawal request.
6.4 Money will be transferred into the same bank account from which the Service Provider received it.
7. RIGHT OF RETURN
7.1 Goods purchased from the Online Shop may be returned within 14 days.
7.2 A product being returned must be free of faults, complete, in the original packaging and unused.
7.3 The right of return does not apply to audio and video recordings, the sealing of which has been opened.
7.4 To return a product, a return notice is to be sent by e-mail to kaisa.lomp@erm.ee.
7.5 Upon withdrawal from the agreement, the consumer must return the purchased item without delay, no later than within 30 days of the withdrawal notice.
7.6 Upon return, money is reimbursed to the Service User without delay, no later than 30 days after receiving the withdrawal notice.
7.7 Money will be transferred into the same bank account from which the Service Provider received it.
7.8 The Service Provider agrees to cover the costs of return up to 10 euros, unless the returned product did not match the consumer’s order. Unless the reason for return is a product damaged by fault of the Service Provider or a defective product, the Service User bears the costs of return.
7.9 The 14-day right of return does not apply to the following goods: products tailored to the personal needs of the Service User and audio and video recordings, the sealing of which has been opened by the Service User.
7.10 If a product is found not to comply with the conditions provided in clauses 7.1 through 7.4 of the Online Shop User Agreement, the Service User is not reimbursed and the returned product remains deposited with the Service Provider. The Service User covers the costs of depositing or returning the product to the Service User.
8. COMPLAINTS PROCEDURE
8.1 Products sold from the Online Shop are subject to the two-year complaint deadline set out in § 218 (2) of the Law of Obligations Act.
8.2 Complaints are handled in accordance with the procedure for handling complaints.
9. PERSONAL DATA AND THEIR USE
9.1 The Service User gives their express informed consent to the Service Provider for the processing of their personal data.
9.2 The personal data of the Service User, which the Service User has entered upon placing an order and which have become known to the Service Provider, are entered in the client register and used for providing sales services and offering goods to the Service User.
9.3 The source of the personal data is the creation of a client relationship upon the registration of an order in the Online Shop.
9.4 The personal data registered consists of data concerning the order placed by the Service User: first name(s), surname, telephone, e-mail, street, house/apartment, town/village, zip code, consent to the Online Shop Terms of Purchase and consent to the receipt of sales offers by e-mail.
9.5 Personal data are processed by the Estonian National Museum, registry code 70005536, address Muuseumi tee 2, 60532 Tartu.
9.6 The personal data of the Service User necessary for the delivery of goods to the Service User are transferred to the company providing courier services.
9.7 The protection of personal data is guaranteed by all security measures arising from the law.
9.8 The Service Provider agrees not to transfer registered personal data to unauthorised persons.
9.9 The Service Provider reserves the right to transfer personal data concerning the Service User to persons who are lawfully entitled to receive such data and process such data for performing their obligations arising from the law and persons who are lawfully entitled to receive such data and the transfer is effected to protect the life, health or freedom of the Service User or another person.
9.10 The Service User may check their personal data, modify them or request that their personal data be deleted from the register.
9.11 The Service User grants their consent to the Service Provider for sending an order confirmation to the e-mail address entered upon placing the order.
10. LIABILITY
10.1 The Service Provider’s liability is limited to the amount of the selling price. The Service Provider is not liable for any defects caused to the products by the buyer.
10.2 The Service User agrees to use the Online Shop service only in accordance with the law and relying on good practice.
10.3 The Service User is liable for the expenses related to the purchase and maintenance of all software data communication systems of the equipment required for their use and any other expenses arising from the use of the Online Shop service.
10.4 The Service User is fully liable for any damages caused to the Service Provider, other users of the Service or third parties by the use of the Online Shop contrary to the terms and conditions of the Online Shop User Agreement or to the law and good practice.
11. DISAGREEMENTS
11.1 Any disagreements between the Service User and Service Provider arising from the Online Shop User Agreement will be settled in accordance with the applicable legislation of the Republic of Estonia. Failing agreement, the disagreements will be settled in the Tartu County Court.
12. TERMS OF USE
12.1 The Service User has the obligation to examine the terms and conditions of the User Agreement.
12.2 By ticking the “I agree to the Terms of Purchase” window upon placing an order, the Service User agrees that they have examined, understood and agreed to the terms and conditions of the User Agreement.
13. PRIVACY OF CARD PAYMENTS IN THE ONLINE SHOP
13.1 Online card payment (Visa, MasterCard)
After an order has been placed, the client will be directed to the secure environment of Nets Estonia AS to make the payment. In the environment, the client can find a pre-filled payment order that sets out the amount to be paid. Once the card number, security code (the three-digit-code on the back side of the card) and the expiry date of the card have been inserted, Nets Estonia authorises the transaction in the client’s bank.
Card data is requested using the SSL security protocol and the MasterCard SecureCode and Verified by Visa security programs, ensuring that no unauthorised persons can eavesdrop on or tamper with the information exchanged.
14. PAYMENT METHODS
14.1 Products can be paid for in the Online Shop by using a bank link or a credit card.